FITC & FSTOCO Conference Workshops

Operation M.A.X: Building a Smart Help Desk Bot


This is a FREE full-day technical training event in Conversations as a Platform, guided by Microsoft experts, where attendees will build an entire A.I. enabled assistant from scratch. All labs are available in both C# and Node.js.

Who should attend?

This event is for developers who want hands on experience with creating chat bots for multiple platforms from a shared codebase with Conversations as a Platform.


  • Intro & bots in the real world
  • Creating your first “Echo” bot with the Bot Builder SDK
  • Submitting help desk tickets with the bot
  • Making the bot smarter with language understanding (LUIS)
  • Implementing a help desk KB with Azure Search and Cosmos DB
  • Deploying your bot to the cloud
  • Adding user sentiment analysis
  • Implementing human handoff
  • Back-channel communication


FITC Workshop 09.24.2017 – Mickey MacDonald

FITC-2017.09.24 – Mickey MacDonald

Mickey MacDonald is a Technical Evangelist at Microsoft and a veteran software developer. His role involves working with customers, partners and developers to find solutions to their most challenging issues. Mickey’s technical focus areas include emerging technologies such as: Cognitive Services as a Platform, integrated bot development, and Artificial Intelligence. He has worked with worldwide corporations and numerous startups helping them design and build intelligent ways of engaging with their customers.